How Agencies Can Chart Their Course to the Next Level

Customer Overview

The US Federal Government spends approximately $80 billion dollars on Information Technology annually. However, a significant portion of this spending goes towards maintaining aging and duplicative infrastructure. Instead of highly efficient IT assets enabling agencies to deliver mission services, much of this spending is characterized by low asset utilization, long lead times to acquire new services, and fragmented demand. To compound this problem, Federal agencies are being asked to do more with less while maintaining a high level of service to the American public.

Cloud computing presents the Federal Government with an opportunity to transform its IT portfolio by giving agencies the ability to purchase a broad range of IT services in a utility-based model. This allows agencies to refocus their efforts on IT operational expenditures and only pay for IT services consumed instead of buying IT with a focus on capacity. Procuring IT services in a cloud computing model can help the Federal Government to increase operational efficiencies, resource utilization, and innovation across its IT portfolio, delivering a higher return on our investments to the American taxpayer.

Business Challenge

The design, procurement, and use of cloud computing services involve unique and different equities within a Federal agency. Proactive planning with all necessary agency stakeholders (e.g. chief information officers (CIO), general counsels, privacy officers, records managers, e-discovery counsel, Freedom of Information Act (FOIA) officers, and procurement staff ), is essential when evaluating and procuring cloud computing services.

The following ten areas require improved collaboration and alignment during the contract formation process by agency program, CIO, general counsel, privacy and procurement offices when acquiring cloud computing services:

  • Selecting a Cloud Service
  • CSP and End-User Agreements
  • Service Level Agreements (SLAs)
  • Roles and Responsibilities
  • Standards
  • Security
  • Privacy
  • E-Discovery
  • Freedom of Information Act (FOIA)
  • E-Records

How CSE Helped

CSE brings together these collective inputs to highlight unique contracting requirements related to cloud computing contracts that will allow Federal agencies to effectively and safely procure cloud services for agency consumption.

By highlighting the areas in which cloud computing presents unique requirements compared to the traditional IT contracts, CSE can help to continue the forward momentum your agency has made in adopting cloud computing. By understanding these unique requirements, agencies can implement cloud computing contracts that deliver better outcomes for the American people at a lower cost.

The adoption of cloud computing across the Federal IT portfolio represents a dramatic shift in the way Federal agencies buy IT – a shift from periodic capital expenditures to lower cost and predictable operating expenditures. With this shift comes a learning curve within government regarding the effective procurement of cloud-based services. Simultaneously, this move has created a burgeoning market in which private industry can provide these cloud-based services to the Federal Government.

Tangible Business Results

Whether a government organization is interested in a public, private, commu- nity, or hybrid cloud solution, CSE can help customers adopt these technolo- gies with confidence. As a systems integrator with a reputation for IT leadership and a commitment to excellence and security in service delivery, CSE brings cloud manage- ment solutions that help government agencies:

  • Broker public, private, community, and hybrid cloud options tailored precisely to customer needs
  • Navigate among various cloud hosting and service options to lower cost and increase service performance levels
  • Integrate existing IT assets with external cloud resources using a single management tool to provide maximum flexibility, availability, and security
  • Use cloud solutions to meet mission-based business needs

Customer Success

  • Complete virtualization of servers results in less time spent managing operating systems, fewer software licenses, and lower storage costs.
  • It is estimated that most agencies can expect a savings of between 10 and 12 percent in IT costs per year.
  • Standardization and automation of elements of business processes will connect Federal agencies and their industry partners.